RIGHT OF RETRACTION, RETURN AND EXCHANGE
Within the framework of the sale by correspondence (without the simultaneous physical presence of the parties), the Customer has the right to a fourteen-day period to exert his right of retraction without having to pay penalties, except for the costs of returning the goods. This period begins as from the day of reception of the goods by the Customer.
The request to return the goods can be carried out:
- Either by writing email to: firstname.lastname@example.org: simply write what product are you going to send back, and the quantities to be returned, explain the reason for the return. The demand for the return will then be studied and replied to by mail.
Your returned items must be send to our invoice address: LIVUA s.r.o., Obchodná 14, 81106, Bratislava. Slovakia.
LIVUA s.r.o. recommends the Customer to return its products by post with registered delivery or insurance to the commercial value of the products, guaranteeing him, if necessary, the compensation for the products matching their real commercial value in the event of damage or loss of these goods. In all cases, the return is carried out at the Customer's own risk. It will be up to the customer to preserve any proof of return.
The returned products must be intact, in a perfect state for resale, and in original packing. They cannot have been worn, used or to have suffered even minimum deterioration, and in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged. This right of retraction is exerted without penalty, except for the transport charges which remain at the cost of the Customer. In the event of having exercised the right of retraction, the Customer will receive a voucher for the sums paid which can be used against the next order. This voucher is valid for 6 months. The Customer can also ask for the sums paid to be refunded directly. In the event of a demand for repayment, LIVUA s.r.o. will make all effort to refund the Customer within 30 days.